Privacy Policy
1. Our Commitment to Privacy
Veracity Wealth Planning is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains:
- what personal information we collect
- how we collect and use it
- how we store and protect it
- who we may share it with
- how you can access or correct your information.
2. What Personal Information We Collect
We collect personal information that is reasonably necessary to provide financial advice and related services. This may include:
- name, address and contact details
- date of birth
- employment information
- financial information (income, assets, liabilities)
- superannuation and investment information
- insurance information
- health information where required for insurance
- identification information where required to verify your identity.
Where required, we may collect information from third parties such as:
- product providers
- superannuation funds
- insurers
- accountants or lawyers (with your consent).
3. Identity Verification
In some circumstances we may be required to verify your identity.
This may occur where required by:
- product providers
- anti-money laundering laws
- financial services regulations.
Where identity verification is required, we generally record the relevant details of identification documents rather than retaining copies, unless a product provider or law requires copies to be provided.
Where copies of identification documents are collected for a specific purpose (e.g. to support an application), they will only be held temporarily for that purpose and will not be retained longer than necessary.
Examples of information recorded may include:
- document type
- document number
- expiry date
- verification date.
4. How We Use Your Information
We collect and use your personal information to:
- provide financial advice and related services
- prepare financial strategies and recommendations
- implement financial products and services on your behalf
- manage our relationship with you
- communicate with you about services or updates
- comply with legal and regulatory obligations.
From time to time we may use your contact details to send you information about services, updates, events or newsletters that may be of interest to you. You may opt out of these communications at any time.
We may also use your personal information internally or share it with related entities or service providers who assist us in delivering services to you, improving our services or resolving issues that may arise
5. What If You Do Not Provide Information?
We can only fully advise you about your financial affairs if we have all relevant information.
If you choose not to provide some or all of the information requested, we may not be able to provide financial advice or services to you.
You may contact us anonymously or using a pseudonym in certain circumstances. However, in many cases we may require your identity to provide services or respond to requests.
6. Who We May Disclose Your Information To
We may disclose your personal information to third parties where reasonably necessary, including:
- financial product providers
- superannuation funds
- insurance companies
- investment platforms
- service providers who assist us in operating our business
- regulators or government agencies where required by law.
Some of our technology providers may store data in secure cloud environments that may be located overseas.
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those providers handle your information in accordance with Australian privacy standards.
We do not sell, trade or rent your personal information.
7. Storage and Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored:
- in electronic client management systems
- on secure cloud storage platforms
- in limited paper files where necessary.
Security measures include:
- secure systems and password-protected access
- restricted staff access to client data
- secure data storage providers
- cybersecurity monitoring and controls.
8. Data Retention
We retain personal information only for as long as necessary to:
- provide services to you
- comply with legal and regulatory obligations.
Financial advice records are generally retained for at least seven years to comply with financial services legislation.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
9. Web and Mobile Data
We may collect personal and other information through your use of our website or online services. We will only collect personal information that is reasonably necessary for, or directly related to, our functions or activities.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Anonymous Website Data
Our website may collect anonymous information about how visitors use the site. This may include:
- server address or IP address
- date and time of visits
- pages accessed
- browser type.
This information does not identify you personally and is used for statistical purposes and to improve the functionality and content of our website.
11. Cookies
Our website may use cookies to improve website functionality and enhance the user experience.
Cookies are small pieces of information stored on your device that allow the website to recognise your browser and remember certain information. Cookies do not identify you personally.
You may configure your browser settings to accept or reject cookies.
12. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date.
Requests can be made by contacting our Privacy Officer.
In some limited circumstances we may be unable to provide access, and we will explain the reasons if this occurs.
13. Complaints
If you believe your privacy has been breached, you may lodge a complaint with us by contacting our Privacy Officer.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Phone: 1300 363 992Â Â Â Â Â Â
14. Your Consent
By engaging us to provide services or by accessing our website, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.
15. Contact Us
Privacy Officer
Veracity Wealth Planning
3b/5 Cottonwood Place, Oxenford QLD 4210 mail@veracitywealth.com.au
1300 989 619